Privacy Policy

We only gather what we need to care for you with clarity and professionalism.

• Personal Information Your name, age range, and details you choose to share about your journey.
• Appointment Details Session preferences, scheduling history, and notes needed for continuity of care.
• Contact Information Email, phone, or messaging details so we can reach you thoughtfully.
• Payment Details Billing information processed through secure payment partners — never stored loosely.
• Website Usage Data Anonymous analytics that help us understand how the site is used and how we can improve it.

Your information is used with intention — never for noise, never for sale.

• Scheduling and managing appointments with care and accuracy.
• Communicating about sessions, reminders, and supportive follow-ups.
• Improving our services, resources, and overall experience.
• Meeting legal and professional obligations where required.

What you share in therapy is held with deep respect. Therapist–client confidentiality is foundational to O-SAAR — your words stay in a protected space so healing can unfold safely.

Confidentiality may be limited only in rare situations: when there is a serious risk of harm to yourself or others, when the law requires disclosure, or when a court order asks us to share specific information.

Cookies are small files that help our website remember preferences and understand what is useful. We use them lightly — to keep the experience smooth, remember settings where helpful, and learn how people move through the site. You can control cookies in your browser at any time.

To serve you well, we may work with carefully chosen partners — secure payment providers, email services, and privacy-minded analytics. These partners only receive what they need to perform their role, and we expect them to protect your information with equal care.

We protect your information with layers of care.

• Encryption to safeguard data in transit and at rest where applicable.
• Secure storage practices designed for sensitive wellness information.
• Limited access — only those who need your information to support your care.

Your information belongs to you. You may:

• ✓ Request your information
• ✓ Correct information
• ✓ Delete information
• ✓ Withdraw consent
• ✓ Ask questions

O-SAAR services are intended for adults and young people with appropriate guardian involvement where required. We do not knowingly collect personal information from children without parental or guardian consent. If you believe a child has shared information with us, please contact us so we can address it promptly and carefully.

We may update this policy as our practice grows or as regulations evolve. When we do, we will revise the “Last Updated” date above. Meaningful changes will be shared with appropriate notice so you always know how your information is held.