Terms & Conditions

By booking a session, using our website, or engaging with O-SAAR services, you agree to these Terms & Conditions. If anything feels unclear, we welcome your questions before you begin.

O-SAAR offers thoughtful mental wellness support through:

• Individual Therapy One-to-one sessions tailored to your needs and pace.
• Online Sessions Secure virtual appointments from the comfort of your space.
• Counselling Supportive conversations for clarity, healing, and growth.
• Mental Wellness Resources Guides, practices, and materials to support your journey between sessions.

Appointments are confirmed once scheduled and acknowledged. To honour each other’s time:

• Cancellation — Please cancel with reasonable notice so the space can be offered to someone else.
• Rescheduling — We will do our best to find a new time that works for both of us.
• Late arrivals — Sessions may still end at the scheduled time to respect boundaries and following appointments.
• No-shows — Missed sessions without notice may be treated according to our cancellation and refund guidelines.

• Payment methods — Fees may be paid through secure channels shared at booking.
• Session fees — Current fees are confirmed before your appointment begins.
• Invoices — Receipts or invoices can be provided upon request.
• Refund eligibility — Refunds follow our Refund Policy and depend on notice, circumstances, and service type.

What you share in therapy is held with care and professional discretion. Confidentiality is foundational to our work together.

Exceptions may apply when there is serious risk of harm, a legal requirement to disclose, or a valid court order. These limits exist to protect safety while honouring trust.

• Provide professional, compassionate care within the scope of practice.
• Uphold ethical standards and clear professional boundaries.
• Treat every client with dignity, warmth, and respect.

• Communicate respectfully and in good faith.
• Share accurate information relevant to your care.
• Attend sessions on time, or notify us if you cannot.
• Help maintain a safe, private online environment for virtual sessions.

For online sessions, please arrange:

• A private environment where you feel safe to speak openly.
• A stable internet connection for continuity.
• Headphones, when possible, for comfort and privacy.
• No recording of sessions without clear, mutual consent.

Website content, logos, articles, resources, and materials belonging to O-SAAR are protected. You may use them for personal wellbeing support, but not copy, redistribute, or commercially reuse them without permission.

• O-SAAR therapy is not a replacement for emergency or crisis medical care.
• We are not responsible for issues arising from third-party or external services we do not control.
• Occasional website downtime or technical interruptions may occur despite reasonable care.

Services may be paused or ended if boundaries are not respected, if safety is compromised, if agreements are repeatedly broken, or if it becomes clear that another form of care would better serve you. We will communicate this with honesty and care whenever possible.

These terms are governed by the applicable laws of India. Any disputes will be addressed under the jurisdiction of the competent courts, with a preference for thoughtful resolution first.

We may revise these Terms & Conditions as our practice evolves. The “Last Updated” date will change when we do. Continued use of our services after updates means you accept the revised terms.